Parts and Pumps are here to help you.
If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Parts and Pumps
14 Stanley Road Hillmorton Rugby Warwickshire CV21 3UE United Kingdom
Phone: 0796 246 0852
Email: partsandpumps [at] partsandpumps [dot] co [dot] uk
VAT No. 990 3529 00
Company number: 6754848
Making A Purchase
Making a purchase is easy. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. You can also 'save' your order and return to it to continue.
Online payment is through our Payment Service Provider 'PayPal', we do not take your card details nor store them.
You can send us a cheque with a print of your order, please write your address and order number on the reverse. Goods are shipped when the cheque is cleared.
Simply email us your order, we'll respond with BACS details. Once payment is received and cleared your goods will be shipped.
Shipping And Handling
We supply to UK and Ireland ONLY. Orders outside this area need to be arranged manually by emailing us via firstname.lastname@example.org.
UK next-day delivery is not offered or guaranteed.
When ordering be aware that YOU NEED TO BE AVAILABLE AT THE SPECIFIED DELIVERY ADDRESS, TO SIGN FOR THE GOODS. The courier will not leave the package without a signature. There may be additional shipping charges if the courier has to try several times to deliver the goods, or they are returned to us undelivered. If in doubt, select an alternative delivery address (i.e. your business address) to ensure receipt of the delivery. Delivery times cannot be specified.
On receipt it is the customers responsibility to check the condition of the packaging BEFORE accepting delivery. IF IN DOUBT, REJECT THE DELIVERY, a damaged shipping box may well indicate damaged contents. Once signed for as 'received in good condition' any damage discovered thereafter is the customers responsibility.
Orders received are usually processed at the end of that day in one batch, then shipped from our warehouse the following working day. Though this is our goal, it is not a guaranteed service level.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
VAT is charged at the current rate
Credit Card Security
When the order is placed at our website, your credit card numbers are not requested until you arrive at our payment solution provider where they are then taken securely and encrypted. They are not held by us, nor in clear text on any web site.
New pumps carry a manufacturers' warranty of 12 months from date of delivery. Repair or replacement is 'back-to-base' only, please call us for an authorisation number before shipping the pump. Spare parts, such as diaphragms, once opened and fitted are not covered by ANY warranty - as the fitment and useage is beyond our control.
PLEASE READ the 'Things to Avoid' section of the website where you will see some instances where the warrranty is made null and void (Things to Avoid!)
NOTE THAT PUMPS RETURNED UNDER A WARRANTY CLAIM WHICH, UPON INSPECTION, HAVE AN SIGNS OF FAULTY INSTALLATION, DAMAGE DUE TO BEING DROPPED OR MISHANDLED, FLOODING OR FOUL AIR INGRESS THE WARRANTY IS RENDERED NULL & VOID. YOU WILL BE LIABLE FOR ALL COURIER CHARGES (INCLUDING COLLECTION AND, IF THE PUMP IS THEN RETURNED TO YOU, PLUS COSTS FOR ANY PARTS & REPAIRS AND THE COST OF DELIVERY BACK TO YOU).
Therefore, to avoid uneccessary charges, we try where possible to run through some basic checks with you to see if the problem can be identified PRIOR to you sending or us collecting it for inspection. Please bear with us whilst we run through some of these with you (we're only doing it to potentially save YOU delays and charges).
Secoh pumps are designed for self-maintenance and inspection, therefore under most circumstances warranties are not effected by you opening the pump up to look inside !
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0796 246 0852 (International +44 0796 246 0852) or fax us on or write to us at 14 Stanley Road Hillmorton Rugby Warwickshire CV21 3UE United Kingdom
Parts and Pumps Ltd. does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Your rights to return goods are protected under the UK Consumer Contracts Regulations.
You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
PLEASE NOTE :
IF YOU ARE CONSIDERING A WARRANTY CLAIM .. THERE ARE SOME EXCLUSIONS AND POTENTIAL COSTS YOU SHOULD MAKE YOURSELF AWARE OF FIRST.
Products are shipped when cleared payment in full is received.