0207 193 08520207 193 0852

Parts and Pumps Ltd. 14 Stanley Road, Hillmorton, Rugby, Warwickshire, CV21 3UE, United Kingdom.

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About Us Parts and Pumps Ltd. are here to help you.
If you have any suggestions or comments please email us using the 'Contact Us' button at the top of the page.

Our Contact details:
Parts and Pumps Ltd.
14 Stanley Road
Hillmorton
Rugby Warwickshire CV21 3UE
United Kingdom
Phone: 0207 193 0852

Email: secohpumps [at] gmail [dot] com
VAT Registration 990 3529 00 Company No. 06754848

Company No. 6754848

Please note that some products are shipped direct from our warehousing facility. Collections from our Administration office address shown above is not possible
Making A Purchase
Making a purchase is easy. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. You can also 'save' your order and return to it to continue

CREDIT CARD
We accept credit card payment via our Payment Service Provider 'PayPal' who accept most major credit and debit cards, easier still if you are keen eBay'er and already have a PayPal account of course! We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. We make no additional charge for PayPal fees. The fastest and most secure method is to pay via the website and PayPal. Our site encrypts your information, whereas an unencrypted email is a risk you are wise to avoid.

CHEQUE
Alternatively, you may prefer to print off your order (which we have received at the time of ordering as 'pending payment') and send a copy with a cheque made to 'Parts and Pumps' at the address shown above. Please write your order number on the reverse of the cheque. The order will be despatched as soon as the cheque is shown as 'cleared'.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the new price is acceptable.

Please ensure you are ordering a pump sufficiently capable for your predicted needs. If you are unsure, please email us with any questions PRIOR to ordering. We'll be happy to check out your requirements with our experts so you know you are ordering the right pump. Same applies for any parts, if in any doubt, ask before ordering. You should note however, that any advice is given in good faith, based on the information supplied to us verbally and without liability for any omissions or incorrect information.

Installation & Application Notes - IMPORTANT
We do not accept liability or damages caused by pump failure whatsoever. Each pump installation and end user useage differs and is not under our control. Whilst we warranty all pumps for 12 months from date of dispatch, your guarantee does not cover the following scenarios:
Over-pressurisation
  • The SLL & EL Single pumps are rated to 0.2 Bar, the EL-Twin pumps are rated to 0.25 Bar. We strongly recommend you buy a BP1 gauge assembly and check it regularly. The BP1 gauge is a great tool which ensures that you are running the pump within its limits. Leave the gauge installed at the outlet of the pump.

  • Ingress of foul air
  • Your pump should be sucking in clean air. It may be in a box or a kiosk, or simply outside. Either way the pump needs clean air, wet or foul air will have a bad effect on the electrical components and may cause premature failure. Foul air from a treatment plant may have H2S gas which is highly corrosive and will attack the copper in the pumps electrical safety switch. Foul air is easily detectable by a 'honey-like' resin that appears on the inlet filter.

  • Ingress of water
  • Secoh Air pumps are certified as rainproof to UL1450. This means you can leave it outside but it does not mean you can submerge it if there is a flooding risk mount your pump on a plinth, above the potential water line, flooded pumps are not covered by warranty.
  • Shipping And Handling
    We supply to UK and Ireland ONLY. For the the UK Mainland, we provide a fixed-fee charge for delivery irrespective of order size.

    UK next-day delivery is not offered or guaranteed.

    When ordering be aware that YOU NEED TO BE AVAILABLE AT THE SPECIFIED DELIVERY ADDRESS, TO SIGN FOR THE GOODS. The courier will not leave the package without a signature. There may be additional shipping charges if the courier has to try several times to deliver the goods, or they are returned to us undelivered. If in doubt, select an alternative delivery address (i.e. your business address) to ensure receipt of the delivery. Delivery times cannot be specified.

    On receipt it is the customers responsibility to check the condition of the packaging BEFORE accepting delivery. IF IN DOUBT, REJECT THE DELIVERY, a damaged shipping box may well indicate damaged contents. Once signed for as 'received in good condition' any damage discovered thereafter is the customers responsibility.
    Delivery Schedule
    Orders received are usually processed at the end of that day in one batch, then shipped from our warehouse the following working day. Though this is our goal, it is not a guaranteed service level.

    You need to sign for the goods on delivery.
    Back Orders
    We have instant access to large stock levels, however in the very rare case that your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
    Tax Charges VAT is charged at the current rate.
    Credit Card Security
    When the order is placed at our website, your credit card numbers are not requested until you arrive at our payment solution provider where they are then taken securely and encrypted. They are not held in clear text on any web site.
    Guarantee
  • New pumps carry a manufacturers' warranty of 12 months from date of delivery. Repair or replacement is 'back-to-base' only, please call us for an authorisation number before shipping the pump - PLEASE READ the 'Things to Avoid' section of the website where you will see some instances where the warrranty is made null and void (Things to Avoid!)


  • It is VITAL you check the package for any damage on receipt, BEFORE signing for it as received in good condition. We will not accept returns under warranty for pumps etc., which on examination show signs of being dropped or mishandled. Pumps can be heavy and should be carefully handled with this in mind.


  • Spare parts and Kits are NOT covered by warranty once opened and installed as their installation and the competance of the installer is out of our control. In the unlikely event of a part or kit arriving with an obvious defect DO NOT INSTALL IT, call us to discuss the problem and if defective, we will exchange the part).


  • KINDLY NOTE THAT PUMPS RETURNED UNDER A WARRANTY CLAIM WHICH, UPON INSPECTION, HAVE AN SIGNS OF FAULTY INSTALLATION, DAMAGE DUE TO BEING DROPPED OR MISHANDLED, FLOODING OR FOUL AIR INGRESS THE WARRANTY IS RENDERED NULL & VOID. YOU WILL BE LIABLE FOR ALL COURIER CHARGES (INCLUDING COLLECTION AND, IF THE PUMP IS THEN SUBSEQUENTLY TO YOU, PLUS COSTS FOR ANY PARTS & REPAIRS AND THE COST OF DELIVERY BACK TO YOU).

    Therefore, to avoid unneccessary charges, we try where possible to run through some basic checks with you to see if the problem can be identified PRIOR to collecting it for inspection. Please bear with us whilst we run through some of these with you (we're only doing it to potentially save YOU delays and charges).

    Secoh pumps are designed for self-maintenance and inspection, therefore under most circumstances warranties are not effected by you opening the pump up to look inside !
    Contact Us
    If you need to reach us, please email us using the link on the store page, alternatively, you can :-
    call on 0207 193 0852 ( Please note that the office is not manned at all times)
    or write to us at:-
    14 Stanley Road,
    Hillmorton,
    Rugby, Warwickshire
    CV21 3UE
    Privacy Policy
    Parts and Pumps Ltd. does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

    Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
    a. Take and fulfill customer orders
    b. Administer and enhance the site and service
    c. Issue a unique identifier (e.g. customer login)
    d. Monitor customer account status beyond that required for individual purchases
    e. Only disclose information to third-parties for goods delivery purposes
    Returns Policy
    Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

    Unopened, unused / uninstalled items (full pack contents only) can be returned, at your expense, for a cost of goods* refund (shipping charges are not refundable) within 28 days of delivery.

    * CREDIT CARD / PAYPAL CHARGES : Note that we will refund the full cost of the product LESS any unrecoverable costs for authorising and arranging your payment (if this option was selected by you).

    Please note that proof of postage is not accepted as proof of delivery and goods arriving back with us in an unsaleable or damaged condition will not be elible for a refund. All returns must be authorised before sending (call 0207 193 0852 or email returns@partsandpumps.co.uk for a returns code) and then only via an insured courier or registered (and insured to the value of the products) mail as an absolute minimum. Items lost or damaged via uninsured transit will not be refunded.

    PLEASE NOTE :
    IF YOU ARE CONSIDERING A WARRANTY CLAIM .. THERE ARE SOME EXCLUSIONS AND POTENTIAL COSTS YOU SHOULD MAKE YOURSELF AWARE OF FIRST.
    Remittance Terms
    Products are shipped when cleared payment in full is received.

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